Legal / Service Terms
Service Terms
These general terms apply to services provided by Vonahost. Each contract or order form defines the specific services, configurations, prices, service levels and duration.
Effective date: October 28, 2026.
Proposals and orders
Services are provided according to a written proposal accepted by the customer or a signed contract. The contract prevails over these general terms where they differ.
Service levels
Availability targets, support hours, response times and remedies are defined in each contract. No service level applies unless it is stated in writing.
Customer responsibilities
Customers are responsible for their content, applications, user accounts and lawful use of the services, and must comply with the acceptable use rules.
Acceptable use
The services may not be used for illegal activities, malware distribution, unsolicited bulk e-mail, attacks on other systems or content that infringes the rights of others.
Fees and payment
Fees, billing periods and payment terms are stated in the proposal or contract. Late payment may lead to suspension after notice.
Data
Customer data belongs to the customer. Vonahost processes it only to provide the services and as described in the contract and the Privacy Policy.
Termination
Each contract defines its term, renewal and termination conditions, including the period for the customer to retrieve its data.